Utility Billing Notice - Paperless Billing

We recently identified an error between our utility billing systems affecting residents enrolled in paperless billing. Due to this issue, email notifications for invoices due in September were sent before the intended billing date and may have contained inaccurate utility invoice information.

Our billing staff has worked to correct the issue. Updated email notifications with accurate utility billing invoice details will be sent to affected paperless billing customers on September 1, 2026. Resident account security and personal information were not affected and no action is required of those impacted unless contacted by City staff.

In addition, we are working closely with our utility billing system partners to determine the root cause of the error that triggered notifications before the first of the month. We are committed to implementing measures to prevent this issue from occurring in the future.

We apologize for any confusion or inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the matter.

If you have questions regarding your utility bill, please contact City Hall at cityhall@byronmn.com or 507-775-3400