Frequently Asked Questions

  

For emergencies, please call 911 immediately.

For non-emergency issues outside regular office hours, call 507-775-3400 and press 8. Your call will be forwarded to a member of the Byron Maintenance Department, who will respond as soon as reasonably possible.

Typical reasons to call after hours include:

• Water main breaks
• Sewer backups
• Urgent public works concerns affecting safety or utilities

  

Water bills are due on the 20th of every month. 

To make a payment:

• Pay Online
• Or call 844-785-0967 and follow the prompts.
• Drop a check in the secure dropbox outside Byron City Hall
• Or pay in person during office hours using cash, check, or credit/debit card

  

Byron City Hall is open - Monday-Thursday: 7:30am to 4:30pm and Friday: 7:30am to 1:30pm.

  

Our water has a hardness level of 17 grains per gallon, which is considered quite hard. You may notice mineral buildup on faucets or appliances. Many residents choose to use water softeners to help with that.

  

Not exactly—but here’s the good news! The City Council has capped sewer charges at 12,000 gallons for residential homes. That means while you’ll still pay for the water you use, your sewer fees won’t go up beyond that limit—even during heavy watering. 

  

To license your pet, just stop by City Hall with a copy of their current rabies vaccination. For $25, you’ll receive a lifetime pet tag featuring a QR code that helps quickly reunite lost pets with their owners.

For water lines, ownership is split:

• The city owns the line from the street to the shutoff valve (typically in the boulevard).
• The homeowner owns the line from the shutoff valve to the house.

Water break responsibilities follow that split—street side breaks are the City’s responsibility, while breaks between the shutoff valve and the house are up to the homeowner.

 

For sanitary sewer lines:

• The city owns all sewer mains, usually located in the street.
• The homeowner owns the line from the house to the main.

If a break occurs between the house and the main, the homeowner is responsible for repairs and any related expenses. Breaks in the sewer main are handled by the city.

  

You can reach the Byron Deputy directly by email. For non-emergency matters, you can also contact Olmsted County Sheriff's Office at 507-328-6800.

  

YThe Post Office is located at 218 Byron Avenue North. You can contact them by calling 507-775-2450.

  

The City of Byron does not issue burn permits and does not allow open burning within city limits.

  

The Byron Historical Society handles inquiries related to the cemetery. Click here to view their information.

  

Each year, the City of Byron publishes a Water Quality Report to share detailed information about the safety and condition of our drinking water. The report covers testing results, contaminant levels, and how our water meets state and federal standards.

  

Yes! Meals on Wheels is available through Semcac for Byron residents.

To reserve a meal:

• Call 507-634-7526
• Or visit Semcac’s website